Return Policy
Effective Date: Friday, 9 May 2025
Thank you for shopping at joyjensenbook.com. We value your satisfaction and aim to provide quality products and services. If you are not completely satisfied with your purchase, please review our return policy below.
1.Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 10 days from the delivery date.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Digital products, personalized items, and downloadable content are non-refundable unless stated otherwise.
2.How to Initiate a Return
To request a return, please follow these steps:
- Contact Us at joy@joyjensenbook.com with your order number and reason for return.
- We will review your request and provide return instructions if your item is eligible.
- Ship the item back to the return address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Refunds & Processing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 10 business days.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
4.Exchanges
We offer exchanges for defective or incorrect items. If you need an exchange, please contact us within 10 days of receiving your order.
5.Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Digital downloads or subscription-based services.
- Clearance or final sale items.
6.Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
7.Contact Us
For any return-related inquiries, please reach out to us at joy@joyjensenbook.com.